At Glowique, your satisfaction is our priority. Below are the terms for returns, refunds, and warranties for our Hollywood Aurora Mirror with Bluetooth Speakers – Rose Gold.
Summary Table
| Return Type | Window | Conditions | Refund Time |
|---|---|---|---|
| Defective Item | 14 Days | Photo/video proof required. | 5 Business Days |
| Non-Defective Item | 14 Days | Unused, resalable condition. Original packaging. | 7 Business Days |
Returns & Refunds
- Defective or Damaged Items
- Notify us within 7–14 days of delivery with clear photo/video evidence of the defect.
- Refunds or replacements are processed within 5 business days of verification.
- Non-Defective Returns (Changed Mind)
- Request a return within 14 days of delivery.
- Item must be undamaged, in resalable condition, and in its original packaging.
- Refunds are processed within 7 business days of receiving the returned item.
- Return Shipping: Customers are responsible for return postage costs.
- Sale Items
- Eligible for returns/refunds if criteria above are met, regardless of discounts.
Refund Process
- Refunds are issued to the original payment method (PayPal).
- Processing times depend on your financial institution (typically 3–10 business days).
Exchanges
- Contact us at support@glowique.co.uk within the 14-day window to discuss exchange options.
Warranty Terms
- Your mirror includes a 12-month warranty covering manufacturing defects.
- Exclusions: Damage from accidents, water exposure, improper handling, or non-standard use (e.g., dropping, modifying the product).
- Warranty covers repairs or replacements only (no refunds).
Contact Us
Glowique | KHANCONSULT LIMITED
support@glowique.co.uk
+44 7398 115673 (Mon–Fri, 9:00 AM – 5:00 PM GMT)
315 Lower Rainham Road, Gillingham, Kent ME7 2XH, UK