We want you to love your Glowique experience. If you’re not completely satisfied, our returns process is simple and hassle-free.
1. Eligibility
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You may request a return within 30 days of receiving your order.
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Eligible items must be:
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Unused, in original condition, and undamaged.
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Packaged in original materials with tags and labels intact.
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2. Initiating a Return
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Email support@glowique.co.uk with your order number and reason for return.
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Our team will provide return instructions and the shipping address.
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Ship the item using a tracked service for safety.
3. Return Shipping Costs
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Customers cover return shipping costs unless the return is due to an error on our part (e.g., defective item).
4. Non-Eligible Items
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Items altered, damaged after delivery, or missing components not caused by our error.
Refunds
1. Process
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After receiving your return, we’ll review the item to confirm eligibility.
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If approved, a refund will be issued to your original payment method.
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Processing times vary depending on your bank or payment provider.
Damaged or Defective Items
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Contact us immediately at support@glowique.co.uk if your item arrives damaged.
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Provide clear photos of the item and packaging to help us address the matter efficiently.
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We’ll work with you to resolve the issue, which may include a replacement or refund.
Order Changes & Cancellations
1. Modifications
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Request changes or cancellations within 24 hours of purchase. After this window, orders may already be processing or shipped.
2. Shipped Orders
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If your order has shipped, follow the standard returns process upon delivery.
Contact Us
For questions or assistance:
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Email: support@glowique.co.uk
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Phone: +44 7398 115673 (Monday–Friday, 9:00 AM – 5:00 PM GMT)
Business Address:
KHANCONSULT LIMITED
315 Lower Rainham Road, Gillingham, Kent ME7 2XH, United Kingdom