Privacy Policy

When you visit or make a purchase from Glowique (“we,” “us,” or “our Site”), this Privacy Policy explains how we collect, use, and protect your personal information.

Collection of Personal Information

We collect information when you interact with our WordPress-hosted website, including:

1. Device & Usage Information

  • Examples: IP address, browser type, time zone, cookies, pages/products viewed, and referral URLs.
  • Purpose: To improve site functionality, analyze traffic, and personalize your experience.
  • Collection Method: Automated via WordPress plugins, cookies, and analytics tools.

2. Order Information

  • Examples: Name, billing/shipping address, PayPal email, phone number.
  • Purpose: To process payments, fulfill orders, and communicate updates.
  • Collection Method: Provided by you during checkout via WordPress/WooCommerce forms.

3. Customer Support Data

  • Examples: Name, email, order details, and query history.
  • Purpose: To resolve issues and improve service quality.
  • Collection Method: Provided via email, phone, or WordPress contact forms.

Use of Personal Information

We use your data to:

  • Process orders via PayPal and manage shipping.
  • Secure transactions and prevent fraud.
  • Respond to inquiries and improve user experience.
  • Comply with legal obligations (e.g., tax or fraud reporting).

Sharing Personal Information

  • Payment Processors: PayPal handles transaction data. Review PayPal’s Privacy Policy here.
  • WordPress Plugins: We use plugins (e.g., WooCommerce) to operate the store. Data may be shared with these services as needed.
  • Legal Compliance: Disclose information if required by law (e.g., subpoenas).

Behavioural Advertising

We use Google Analytics (via WordPress plugins) to analyze site traffic. To opt out:

Your Rights

GDPR (UK/EEA Residents):

  • Access, correct, or delete your data.
  • Object to automated processing (e.g., fraud detection).
  • Contact us at support@glowique.co.uk to exercise these rights.

CCPA (California Residents):

  • Request data access, deletion, or correction.

Data Retention

We retain order data unless you request deletion. Contact us to erase your information.

Cookies Policy

Our WordPress site uses cookies to:

  • Enable cart/checkout functions (e.g., woocommerce_cart_hash).
  • Track user sessions (e.g., wp_woocommerce_session_).
  • Analyze traffic via plugins (e.g., Google Analytics).

Manage Cookies: Adjust settings in your browser’s “Preferences” menu. Disabling cookies may affect site functionality.

Children’s Privacy

We do not target or knowingly collect data from users under 18.

Policy Updates

Changes will be posted here. Check this page periodically for updates.

Contact Us

Glowique | KHANCONSULT LIMITED
315 Lower Rainham Road, Gillingham, Kent ME7 2XH, UK
support@glowique.co.uk
+44 7398 115673 (Mon-Fri, 9 AM – 5 PM GMT)